Privacy Policy
At Finalborgo Bike Lodge, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains what personal information we may collect when you use this website, make an enquiry or booking, and how that information is used.
Information we collect
When you make an enquiry or booking, we may collect information including your name, email address, telephone number, address, booking and stay details, number of guests, and any information you choose to provide in connection with your stay.
Payment information may also be processed as part of the booking process. Where payments are handled by a third-party payment provider, we do not receive or store your complete payment card details.
How we use your information
We use your personal information where necessary to:
- respond to enquiries;
- process and manage your booking;
- communicate with you before, during and after your stay;
- process payments and refunds;
- fulfil our legal, accounting and administrative obligations;
- manage and improve our accommodation and services; and
- protect against fraud, misuse or security issues.
We only use your information for marketing purposes where we have an appropriate legal basis to do so, including obtaining consent where required.
Booking platform and service providers
Our website and online booking system are provided through Lodgify. When you use the booking system, personal information may therefore be processed by Lodgify in order to provide these services.
You can find further information about how Lodgify processes personal data in the Lodgify Privacy Policy.
We may also use other service providers where necessary to operate our business, such as payment processors, email providers and professional or accounting services. These providers may process personal information only as required to provide their respective services.
How long we keep your information
We retain personal information only for as long as necessary for the purposes for which it was collected and to comply with applicable legal, tax and accounting requirements.
Your rights
Under applicable data protection law, including the GDPR where applicable, you may have the right to request access to your personal information, ask us to correct or delete it, restrict or object to certain processing, or request a copy of your data.
Where processing is based on your consent, you may withdraw that consent at any time.
You may also have the right to lodge a complaint with the relevant data protection authority.
Cookies
This website uses cookies and similar technologies. Please see our Cookie Policy for further information.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, the providers we use or applicable legal requirements.
Contact
If you have any questions about this Privacy Policy or would like to exercise your data protection rights, please contact us using the contact details provided on this website.